Job Summary A busy neurosurgery practice is seeking a professional, compassionate, and highly organized Bilingual Customer Service Representative (Spanish/English). This role serves as the primary point of contact for patients, managing high-volume communication and supporting front office operations to deliver outstanding patient care. Key Responsibilities Answer and manage high-volume incoming phone calls professionally and courteously. Schedule, confirm, and reschedule patient appointments. Route messages accurately to physicians, medical assistants, and clinical staff. Verify patient demographic and insurance information. Assist Spanish-speaking patients with interpretation and communication needs. Maintain strict patient confidentiality in accordance with HIPAA guidelines. Document all patient communications accurately in the Electronic Medical Record (EMR) system. Provide patients with general office and appointment details while supporting overall front-office operations.

Required Qualifications Language:

Fluent in both English and Spanish (required).

Skills:

Excellent phone etiquette, strong customer service, accurate data entry, and computer proficiency.

Core Competencies:

Strong organizational skills with the ability to multitask effectively under pressure.

Attributes:

Dependable, punctual, and team-oriented. Preferred Qualifications Prior experience in a medical office or healthcare call center environment. Working knowledge of medical terminology.

Schedule & Work Environment Shift:

Monday - Friday, 8:00 AM - 5:00

PM Environment:

On-site specialist clinic (Neurosurgery)

Dress Code:

Business Casual For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA). This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.