This is an opportunity to be apart of a fast growing company and help shape the future of the automobile aftermarket and beyond. We are looking for a full-time, highly engaged Customer Service agent with returns experience for our South El Monte office who can provide superb customer support, and a quality experience to our customers. As a Customer Service Representative , you will be providing exceptional customer service while maintaining a high level of productivity in a fast-paced environment. This representative should be team-oriented and have an understanding of professionalism with attention to detail. They will need to be able to identify and assess the customer needs to achieve customer service satisfaction while meeting the company's department quota. What you'll do: Provide customer support experience as a customer service representative Maintaining a positive, empathetic, and professional attitude toward customers at all times. Ability to multi-task in multichannel environment, prioritize, and manage time effectively Answer inbound phone calls (Approximately 300

• 350 per week ) Answer live chats (Approximately 70
• 100 per week) Solve helpdesk emails (Approximately 100
• 120 per week) Resolve RMA tickets (Approximately 100
• 120 per week ) Provide timely responses to customer inquiries, and Order/RMA status messages Maintaining company standards and policies Other duties as assigned Who we're looking for: 1+ year RMA/RGA (Returns) 1+ year of call center, in a relatively high call volume setting 1 year+ of Live chat experience 1 year+ Data Entry, with Proficient Computer skills, and minimum of 35 wpm Excellent communication skills: written comprehension, and active reading skills, Spanish is a plus Strong listening skills, while multi-tasking and prioritizing tasks Must be able to work independently while managing time effectively A goal-oriented customer focused communicator, with an enthusiastic confident attitude Dependable person, who has a strong work ethic, and is punctual No Automotive or Parts Knowledge needed, but is a plus

What We Offer:

We offer more than just a job. We care for our employees and their wellbeing, and we know that success grows with our people.

We provide many benefits that are built around your needs and include a competitive salary and performance-based incentives and bonuses, PTO and paid holidays, health and wellness programs, employee retirement plan, and an opportunity that advances your career with one of the fastest growing companies. We are looking for you to join and to grow with us! About Us We are one of the fastest-growing e-commerce company in the automotive industry. We are the most trusted source on the web for genuine (OEM) automotive parts and accessories by offering stellar customer service, quick delivery, and superior shopping experience. We've helped millions of people worldwide with car parts when their car breaks down, solved their concern on products and orders. To learn more about us, please check out our official website at genuinepartsgiant.com (by Auto Parts Prime, Inc.) Some of our top-performing websites in our business portfolio are listed in Newsweek's "America's Best Online Shops 2025." These include: 1-ToyotaPartsDeal.com 2

• HyundaiPartsDeal.com 3
• KiaPartsNow.com 4
• MoparPartsGiant.com Read the full article here: Sport, Outdoor & Motor
• Newsweek Rankings.

https:

//rankings.newsweek.com/americas-best-online-shops-2025/sport-outdoor-motor

Job Type:

Full-time Pay:

$20.00

• $22.

00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Live Chat:

1 year (Preferred)

Helpdesk:

1 year (Preferred)

RMA/Returns/RGA:

1 year (Preferred) Call center: 1 year (Preferred) phone related customer service: 1 year (Preferred)

Language:

Spanish (Preferred) Ability to

Commute:

South El Monte, CA 91733 (Preferred)

Work Location:

In person