We are seeking a welcoming and detail-oriented Front Desk Agent to serve as the main point of contact for our guests. In this role, you will manage check-ins and check-outs, address guest inquiries, handle reservations, and ensure every guest enjoys a seamless and hospitable experience from arrival to departure. Key Responsibilities Welcome guests upon arrival, verify identification, process payments, and assign room keys. Manage guest check-ins, check-outs, and room reservations accurately in the Property Management System (PMS). Respond promptly and professionally to guest requests, inquiries, and complaints, resolving issues or escalating to management when necessary. Answer incoming phone calls, route messages, and assist with general hotel information and local recommendations. Maintain accurate records of room availability, special requests, and house accounts; handle cash transactions and balance the shift drawer. Coordinate closely with housekeeping and maintenance teams to track room readiness and address guest needs. Qualifications High school diploma or equivalent; prior customer service or hospitality experience preferred. Familiarity with hotel PMS software (e.g., Opera, Cloudbeds, or similar) is a plus. Strong verbal and written communication skills with a guest-focused attitude. Basic math and computer proficiency for processing payments and guest accounts. Ability to multitask, manage time effectively, and maintain composure in a fast-paced environment. Flexibility to work shifts including mornings, evenings, weekends, and holidays.

Pay:

From $18.00 per hour

Benefits:

Employee discount Paid time off Referral program

Work Location:

In person