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Job Description
View More Jobs Careers About Us Why Work Here Customer Service Rep-3Cl L503 Job Info Job Identification 8647 Job Category Customer Service Posting Date 06/10/2026, 07:39 AM Locations Spring Valley Operations Ctr Apply Before 06/18/2026, 11:59 PM Job Schedule Part time Job Shift Scheduled Start Date 06/26/2026 Job Sub Function Customer Operations - EL Job Family Entry Level Minimum Salary $35.15 Maximum Salary $35.15
About Us Mission Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
Benefits:
We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing.
Our life-changing rewards package includes:
Rich medical & pharmacy benefits, including vision benefits Dental benefits Health Savings Accounts Health Care and Dependent Care Flexible Spending Accounts 401(k) with robust matching Employer paid Pension Plan Employee Stock Purchase Plan with a generous matching contribution State of the art Employee Assistance Program Paid Parental Leave Generous paid time off plus paid holidays Family support: emergency backup child, & elder care assistance Social responsibility and volunteer opportunities Employee discount program Commuter Benefits Culture of growth and learning: career development; tuition reimbursement; recognition program Life and Long-Term Disability Benefits •Please be aware that some benefits may not apply to provisional or part-time job titles. Job Description Under second degree of supervision handles telephone and written communications with customers in various functions of customer service work calling for a limited degree of judgment. Responsibilities Core Responsibilities Under second degree of supervision handles telephone and written communications with customers in various functions of customer service work calling for a limited degree of judgment. Take requests for electric and gas service completing the necessary meter and service orders. Take requests for electric and gas appliance service completing the necessary service orders. Take trouble and emergency calls from electric and gas customers completing the necessary service orders. Answer complaints and inquiries relative to billing, service and application of rates and the completion of necessary analysis work and other paperwork to complete these inquiries. Perform credit and collection duties relative to customer accounts including arrangements for payment, deposits, accounts disconnected for nonpayment and other miscellaneous credit activities. Perform other related or less skilled duties as assigned. Perform duties in accordance with Company Safety Rules and Good Housekeeping Practices. Qualifications Required Education/Experience High School Diploma/GED Relevant Work Experience At least one year of experience in related work with the Company or its equivalent. Required Pleasant personality, with ability to solve problems through the human relations approach. Required Neat, legible handwriting. Ability to type. Required Sound physical condition. Required Willingness to direct and instruct employees assisting on the same work. Required Possession of the qualities of neatness, cleanliness and orderliness in work and person. Required Qualified bidders will be subject to drug testing as required by governmental regulations.
Required NOTE:
Each applicant will be required to successfully pass a Management/Union developed and validated test. Employees bidding into the department shall not be eligible to fill vacancies outside of the occupational group for a period of 18 months. Required Automatic progression to Customer Service Representative 2nd Class after 18 months as Customer Service Representative 3rd Class. Licenses and Certifications Driver's License Required
EQUAL OPPORTUNITY EMPLOYER EEO
Statement:
Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
Technical Difficulty Statement:
For technical issues, please contact us at careerconnect@coned.com Apply Now Similar Jobs Line Technician-3Cl L503 Spring Valley, NY, United States Posted on 06/08/2026 Trending Sr Analyst, Customer Service Support Credit & Collections (C&C) Policy Administration Spring Valley, NY, United States Posted on 06/02/2026
