Pay:

$20.00-$25.00 per hour, depending on experience and qualifications

Job Type:

Full-time Work Location:

In person

Schedule:

Monday-Friday + Saturdays 10:00 AM-2:00 PM Job Overview We are a growing independent insurance agency seeking an experienced Bilingual Insurance Customer Service Representative (CSR) . The ideal candidate is dependable, organized, customer-focused, and able to work efficiently in a fast-paced insurance office. Fluent Spanish and English and previous insurance experience are required. Lines of Business

• Personal Auto Insurance
• Commercial Auto Insurance
• General Liability (GL)
• Workers' Compensation (WC)
• Mexico Auto Insurance
• Special Events Insurance Responsibilities
• Assist customers by phone, email, and in person
• Process policy changes, payments, renewals, cancellations, reinstatements, and other service requests
• Communicate with insurance carriers and follow up on pending items
• Assist with billing, policy documents, and general insurance questions
• Maintain accurate customer records and documentation
• Handle multiple customer requests efficiently and accurately
• Identify opportunities to help customers with additional insurance products Required Qualifications
• Must speak Spanish and English
• Previous insurance experience required
• Excellent customer service and phone etiquette
• Strong communication and problem-solving skills
• Ability to work quickly while maintaining accuracy
• Strong organizational and multitasking skills
• Dependable and punctual
• Comfortable with computers, email, carrier websites, and office software
• Reliable transportation and ability to commute to the office Preferred Qualifications
• California Property & Casualty Insurance License — preferred but not required
• Independent insurance agency experience
• Experience with Personal and/or Commercial Lines
• Insurance sales or cross-selling experience
• California Auto Registration / DMV Registration Services experience Compensation & Benefits
• $20.00-$25.00 per hour , depending on experience and qualifications
• Paid vacation
• Paid sick days
• Paid holidays
• Opportunity for professional growth
• Opportunity to participate in an additional sales commission program To Apply Please submit your resume through Indeed.

In your application or resume, please briefly describe your insurance experience, including the types of insurance you have worked with, your main responsibilities, and any insurance agency systems or carrier portals you are familiar with. Applicants with California Auto Registration / DMV Registration Services experience are encouraged to include that experience as well.

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

On-the-job training Application Question(s): 1. How many years of insurance agency experience do you have? 2. Are you fluent in both Spanish and English? 3. Do you currently hold a California Property & Casualty Insurance License? 4. Do you have experience with California Auto Registration / DMV Registration Services?

Work Location:

In person