A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Service Writer- Bobcat Central, Inc. About Bobcat Central, Inc. Bobcat Central, Inc. has been family owned since 1976, serving as a trusted compact equipment dealer across Central California and Northern Nevada. With locations in Stockton, Fresno, Merced, Sacramento, and Reno, we offer sales, service, parts and rental of Bobcat® equipment, attachments, and Felling trailers. Our commitment to quality, quick response, and competitive pricing has made us a leader in supporting industries such as construction, agriculture, landscaping, home services, and ground maintenance. Our legacy is excellent customer service, outstanding employees and community involvement. We pride ourselves on delivering the best loaders, excavators, compact tractors, utility vehicles, telehandlers, and attachments on the market, backed by a team that values integrity and excellence. About the
Role:
Bobcat Central Inc. is hiring a Service Writer for our Stockton location. This customer-facing role is essential to our service operations, handling repair orders, coordinating technician schedules, and keeping customers informed throughout the service process for Bobcat and related equipment. The ideal candidate is organized, service-driven, and comfortable in a fast-paced environment. Experience with heavy equipment or agricultural service is highly valued, along with strong communication and problem-solving skills. This is a great opportunity to join a respected dealership and be part of a collaborative, high-performing service team.
What You'll Do:
Serve as the primary point of contact for service customers, providing friendly, timely, and professional support. Write, manage, and close repair and warranty work orders accurately and promptly. Perform equipment walk-arounds and document customer concerns for proper diagnosis. Coordinate and schedule shop and field service technicians, including emergency work. Communicate repair status, timelines, and cost updates to customers. Recommend and sell additional services, service specials, and preventative maintenance. Process warranty claims in compliance with manufacturer requirements. Follow up with customers after service completion to ensure satisfaction. Support technicians with dispatching, documentation, and daily workflow. Build strong, long-term customer relationships through excellent service.
What We're Looking For:
High school diploma or equivalent with basic math skills. Prior experience with heavy equipment or agricultural equipment service preferred. Bobcat brand experience a plus. Ability to obtain forklift certification. Strong communication and customer service skills (English/Spanish bilingual a plus). Experience using dealership or service management systems (CDK/Intellidealer preferred). Highly organized, detail-oriented, and self-motivated. Ability to thrive in a fast-paced environment with minimal supervision. Strong problem-solving and time-management skills. Ability to interpret basic service reports and documentation. Valid driver's license. Ability to stand, walk, maintain balance, climb, and lift up to 50 lbs. Bobcat Central, Inc. is an Equal Opportunity Employer. Ready to build your career with a winning team and shape the future of compact equipment? Apply today and discover what makes Bobcat Central, Inc. a great place to grow!
Location:
Stockton Location Available Compensation:
Full-time, Hourly (non-exempt) position $27.00 to $30.00 to start (DOE).
Pay:
$27.00 - $30.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance
