Job Description Insight Global is seeking a Field Service Representative to support Mass Flow Controllers and related semiconductor equipment at customer sites throughout the Bay Area. This applications-focused position will troubleshoot equipment through Windows-based diagnostic tools, assist with testing and system modifications, and make sound technical decisions in the field. The representative will partner closely with the Applications and Field Service teams while serving as a trusted, customer-facing technical resource. This role requires flexibility to support occasional nights, weekends, or nonstandard hours. Skills and Requirements

• 3+ years of experience supporting semiconductor equipment or processes, with hands-on knowledge of etch applications and gas-delivery systems
• Strong understanding of Mass Flow Controllers, process gases, gas identification, basic chemistry, and periodic-table concepts
• Experience performing PC-based equipment diagnostics, software troubleshooting, and basic configuration or code modifications
• Strong electrical troubleshooting skills, including the ability to read electrical schematics and diagnose system components; working mechanical aptitude is also required.

Proficiency with Windows operating systems and basic Windows-based network diagnostics

• Proven customer-facing experience with the communication skills, judgment, and professionalism needed to represent your company effectively in the field
• Associate degree or equivalent technical training in electronics, mechatronics, robotics, optics, or a related discipline
• Previous cleanroom, field service, or semiconductor applications-support experience
• Experience installing, maintaining, upgrading, or qualifying Mass Flow Controllers and related process-monitoring equipment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.