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Allstate Insurance - Cullen Insurance Agency

Customer Service Representative

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,494 / year median in California

-9% projected decline

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Job Description

Job Overview Welcome to Cullen Insurance Agency, a proud member of the Allstate family, right here in Tehachapi , California! We're more than just an insurance agency; we're a dedicated team committed to helping our neighbors protect what matters most. We believe that great insurance service starts with genuine connections and a friendly face. That's why we're looking for a bright, enthusiastic Customer Service Representative to join our close-knit team. You'll be the first point of contact for our valued clients, playing a crucial role in making sure they feel heard, understood, and well taken care of. If you have a knack for making people feel comfortable, a keen eye for detail, and a genuine desire to help others, you'll fit right in. Come be a part of a supportive environment where your contributions make a real difference in our community!
Salary Range:
$42,500.00 - $600,000.00 per year Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Career Growth Opportunities Mon-Fri Schedule Evenings Off Requirements High school diploma or equivalent. Excellent verbal and written communication skills. A positive and empathetic demeanor. Strong organizational abilities and attention to detail. Proficiency with basic computer systems and willingness to learn new software. Ability to handle multiple tasks in a dynamic office environment. Property and Casualty Licensed Responsibilities Greet customers warmly and professionally, both in person and over the phone. Respond to customer inquiries regarding policies, billing, and coverage with clarity and helpfulness. Assist customers with processing payments and updating policy information accurately. Help customers understand their policies and make necessary adjustments or additions. Maintain organized customer records and ensure all documentation is up-to-date. Collaborate with the team to ensure a smooth and efficient customer experience. About Us Join Allstate Insurance - Cullen Insurance Agency, an industry leader in insurance, where professionalism meets energy. Our dynamic team is dedicated to protecting what matters most to our clients. Explore opportunities with us and harness your skills in a fast-paced and rewarding insurance environment.