Customer Service Representative

Are you the kind of CSR who keeps the office moving? Paul Mitchell Air Care is hiring a Customer Service Representative who can communicate confidently, stay organized under pressure, and help keep a fast-moving HVAC office running smoothly. This role is not just about being friendly on the phone. We're looking for someone sharp, reliable, detail-oriented, and confident in handling both inbound and outbound communication without letting things slip through the cracks. If you take pride in clean execution, strong follow-up, and being someone the team can truly rely on, we'd like to hear from you. About Paul Mitchell Air Care Paul Mitchell Air Care is a growing HVAC company serving the Coachella Valley. As the company grows, the front office plays a critical role in customer experience, scheduling accuracy, and day-to-day coordination. In this position, you'll help serve as the front door of the company — creating a strong first impression with customers while keeping communication, scheduling, and follow-up organized. What You'll Do As a Customer Service Representative, you will help keep the schedule full, communication clear, and office processes running accurately.

Your responsibilities will include:

Answering inbound customer calls with professionalism and confidence Making outbound calls to customers and following through consistently Booking jobs and scheduling appointments Following up with existing customers Contacting customers with open estimates Reaching out when maintenance or services are due Supporting office accuracy and clean handoffs between teams Assisting with processes connected to notes, scheduling, and internal coordination Compensation Starting at $25/hour Why Join Paul Mitchell Air Care? Clear expectations and a structured environment A team that values competence and professionalism A fast-paced office where your work has a direct daily impact Opportunity to be part of a growing company that wants stronger systems and cleaner execution

What We're Looking For Required:

3+ years of customer service or phone-heavy office experience Strong phone presence and professional communication High attention to detail with notes, scheduling, and follow-up Comfort making outbound calls Ability to stay calm, organized, and accurate in a busy environment Confidence managing tasks without constant supervision

Preferred:

Experience using ServiceTitan Experience in HVAC, home services, or a fast-paced service business Comfort supporting office processes tied to operations, reporting, or accounting coordination You May Be a Great Fit If You… Sound polished and confident on the phone Follow through without being reminded repeatedly Keep details organized and accurate Like pace, structure, and accountability Help prevent problems instead of creating them This Is Not the Right Fit If You… Avoid outbound calls or follow-up Struggle to stay organized in a busy office Frequently say the wrong thing to customers Need constant supervision to stay on track Want top-tier pay without top-tier performance Hiring Process We move quickly, but we screen carefully for communication and competence. Apply Complete a short phone screen Complete a one-way video interview Attend an in-person interview with workflow scenarios Final decision Apply Now If you're a highly competent CSR who can handle phones, follow up consistently, and help keep the office running cleanly and professionally, apply today. Be ready to complete a short one-way video interview so we can hear how you communicate.

Requirements Work Hours:

40 to 45 hours work

Required Education:

High school or equivalent

Required Experience:

Experienced(3) years