Customer Service Representative (Korean/Vietnamese/Chinese) Bankcard Services - 3.2 Torrance, CA Job Details Full-time $18 - $21 an hour 20 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Flexible schedule Life insurance Paid sick time Qualifications Customer communication Email customer support English Research High school diploma or GED Bachelor's degree Attention to detail Problem-solving Organizational skills Productivity software Full Job Description Customer Service Representative (Korean/Vietnamese/Chinese) Entry-Level Position. Job Description Bankcard Services is looking to bring on a Customer Service Representative to support our merchants with professionalism, tact and skills. The duties will include good problem solving skills, friendly attitude, task oriented, strong multi-tasking skills, computer savvy, customer service experience, and dependability. Organization and attention to detail are keys to this role, as is the ability to learn quickly and communicate effectively.

Roles and Responsibilities:

Managing both inbound and outbound calls in a timely manner Researching required information using available resources. Acknowledging and resolving merchant inquiries Maintaining a positive, empathetic, and professional attitude toward merchants at all times. Keeping records of merchant interactions, transactions, comments, and complaints. Process orders, forms, applications and requests Directs requests and unsolved issues to the proper designated team and/or department. Communicate and coordinate with internal departments Assist new potential merchants to set up new accounts Performs other duties as assigned.

Requirements and Qualifications:

Bilingual:

Korean and English and/or Vietnamese and English and/or Chinese and English (REQUIRED) High school diploma or equivalent Customer service experience a plus Excellent communication, both verbal and written skills, including professional written/email correspondence skills Excellent work-ethic skills, high motivation and willing to learn new things Basic experience with MS Office - focused on Word, Excel and Power Point. Flexible schedule

Benefits:

Group Medical Insurance, Paid Sick Leave, Paid Holiday, Accrued Paid Vacation, Marriage Paid Vacation, Bereavement Paid Leave, 401(k) and

Life Insurance Work Remotely:

May be allowed depending on circumstances

Job Type:

Full-time Job Type:

Full-time Pay:

$18.00 - $21.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Customer Service:

1 year (Preferred)

Language:

Korean (Preferred) Chinese (Preferred) Vietnamese (Preferred) English (Preferred) Ability to

Commute:

Torrance, CA (Required)

Work Location:

In person