Personal Lines Insurance Customer Service Representative Confidential Torrance, CA Job Details Full-time $27 - $35 an hour 19 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Qualifications Teamwork Attention to detail Client services Account management Time management Full Job Description Personal Lines Insurance Customer Service Representative Job Summary An established and respected insurance agency in the South Bay area of Los Angeles County is seeking a professional, detail-oriented, and client-focused Personal Lines Insurance Customer Service Representative to join our team. This is a full-time, in-office position supporting and servicing our personal insurance clients. The role is ideal for someone who enjoys helping people, solving problems, building long-term client relationships, and working in a professional, fast-paced office environment. The position involves servicing existing clients, assisting with policy changes and renewals, supporting client retention and account management activities, and providing a high level of customer service across personal insurance products including Auto, Home, Renters, Umbrella, and related coverages. We are looking for a dependable team member who is organized, responsive, proactive, and able to manage multiple priorities while maintaining professionalism and accuracy. Responsibilities Assist clients with policy servicing requests, including policy changes, renewals, billing inquiries, and documentation Respond promptly and professionally to client phone calls, emails, and service requests Process endorsements, cancellations, reinstatements, and other policy updates Support client retention and account management efforts Follow up on pending underwriting and insurance carrier requests Maintain accurate client records and agency documentation Identify additional coverage and cross-selling opportunities when appropriate Assist agency management and other team members with operational support Maintain knowledge of personal insurance products and carrier guidelines Contribute to a positive, professional, and team-oriented office environment Qualifications Prior customer service, client service, or account management experience preferred Prior insurance experience preferred but not required for the right candidate California Property & Casualty insurance license preferred, or willingness to obtain Strong verbal and written communication skills Excellent organizational and time-management abilities Strong attention to detail and follow-through Ability to manage multiple priorities in a fast-paced environment Ability to work independently and as part of a team Professional, dependable, responsive, and solution-oriented Comfortable using computers, office software, and web-based business applications Candidates with backgrounds in insurance, banking, financial services, mortgage, escrow, medical administration, property management, hospitality, account management, or other professional customer service environments are encouraged to apply. Compensation and Benefits $27.00-$35.00 per hour, based on experience, licensing, insurance background, and qualifications Group health insurance Dental insurance 401(k) plan Paid vacation and holidays Professional and supportive office environment Long-term career growth opportunity Schedule Full-time 40 hours per week Monday through Friday In-person position About the Agency We are an established insurance agency focused on providing exceptional client service, trusted insurance guidance, and building long-term client relationships. We value professionalism, integrity, responsiveness, accountability, and teamwork. We offer a stable, professional work environment with a strong emphasis on client relationships, operational excellence, collaboration, and long-term career growth.

Pay:

$27.00 - $35.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off People with a criminal record are encouraged to apply

Work Location:

In person