A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Customer Service Associate BioPhase - 4.6 Tustin, CA Job Details Full-time | Contract $22 - $24 an hour 1 hour ago Qualifications Microsoft Excel Customer returns handling Interpersonal skills Phone communication Administrative experience High school diploma or GED Attention to detail Client interaction via phone calls
Full Job Description Customer Service Associate Location:
Tustin, CA Schedule:
Full-Time, Onsite Type:
Temp-to-Hire, 3-6
Month Initial Assignment Pay Rate:
$22-$24 per hour We are seeking a positive, solutions-oriented Customer Service Associate to join a growing animal diagnostics team in Tustin. This is a full-time, onsite, temp-to-hire opportunity supporting customers with order and product-related questions, order processing, and issue resolution. The ideal candidate has strong customer service and administrative skills, excellent attention to detail, and the ability to communicate professionally by phone and email. This person will work closely with internal teams to ensure customer requests are handled accurately and efficiently. Responsibilities Receive and accurately process customer orders submitted by email, fax, and phone. Provide professional phone and email support for order status, products, lead times, promotions, and company policies. Resolve order discrepancies and follow up with customers as needed. Coordinate returns, replacements, refunds, and credit memos. Maintain accurate customer communication records, order updates, and internal notes. Build and maintain positive relationships with customers and key accounts. Collaborate with internal departments to fulfill customer requests and resolve issues. Gather customer feedback and share insights to support process and customer-experience improvements. Provide input on workflows and help identify opportunities to improve service processes. Support other customer service and administrative tasks as needed. Qualifications High school diploma, GED, or equivalent required. Prior customer service, order processing, administrative, data entry, or customer operations experience preferred. Strong verbal and written communication skills. Professional, friendly, and solutions-focused customer service approach. Strong attention to detail and ability to maintain accurate records. Ability to work independently, manage multiple tasks, and adapt to changing priorities. Proficiency with Microsoft Outlook, Word, and Excel. Experience with ERP or CRM systems preferred. NetSuite experience is strongly preferred. This is an onsite role located in Tustin, CA. Candidates must be comfortable working in a fast-paced environment and supporting customers by phone and email.
