Customer Service Representative Robert Half - 3.9 Tustin, CA Job Details Temporary | Contract $22.80 - $26.40 an hour 12 hours ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Customer communication Full Job Description We are looking for a Customer Service Representative to support resident lease renewal activities for a real estate and property organization in Tustin, California. This Long-term Contract opportunity is ideal for someone who excels in customer communication, retention-focused service, and detailed follow-through. In this role, you will guide residents through renewal options, address questions clearly, and help ensure a smooth and accurate renewal experience.

Responsibilities:

Engage with residents in a detail-oriented and respectful manner, helping them understand renewal choices and encouraging continued occupancy. Prepare, send, and track lease renewal offers while following up to confirm residents have received and reviewed all details. Communicate proactively with residents approaching lease expiration to reduce turnover and support retention goals. Coordinate with internal teams to arrange property inspections when needed to confirm home condition or assess upgrade opportunities. Review month-to-month accounts, lease data, rent details, occupant information, and related charges to ensure records are accurate and complete. Confirm compliance with renter's insurance, utility obligations, local code expectations, and company policy requirements before completing renewals. Support pricing and term discussions by gathering information and escalating recommendations for management approval when exceptions are needed. Audit completed renewal documents for accuracy, provide weekly progress updates, and assist with notice-to-vacate follow-up to help keep move-out steps on schedule. Experience in customer service, call center support, or resident services with a strong focus on issue resolution and customer retention. Ability to manage both inbound and outbound calls while maintaining professionalism, urgency, and attention to detail. Comfortable explaining pricing, lease terms, renewal timelines, and potential fees in a clear and customer-friendly manner. Strong organizational skills with the ability to monitor multiple accounts, deadlines, and documentation requirements simultaneously. Proficiency in order entry, record review, and updating account information accurately across business systems. Ability to work collaboratively with internal teams and supervisors to resolve concerns and move renewals forward efficiently. Strong written and verbal communication skills with the ability to handle sensitive conversations in a courteous and solutions-oriented way. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .