We are looking for a Customer Service Representative to join a contract position based in Vacaville, California. In this role, you will support customers throughout the order process, respond to service inquiries effectively, and help ensure a smooth experience from order entry through delivery. This opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and enjoys working collaboratively to resolve issues and support customer satisfaction.

Responsibilities:

• Manage customer orders from initial entry through final completion, including the use of customer-specific online portals.
• Partner with sales team members to provide account support, share important order updates, and help maintain accurate, timely service for customers.
• Respond to customer questions and requests promptly by phone and in writing while delivering courteous, detail-oriented service.
• Review and resolve customer concerns related to product quality, specifications, returns, credits, debits, and order discrepancies.
• Coordinate with freight carriers to investigate shipment issues such as delays, shortages, damages, and tracking concerns.
• Maintain organized records of customer interactions, processed orders, returns, and other service-related requests.
• Support customer retention and sales efforts by providing product or service information, solving problems effectively, and involving internal teams when needed.
• Build productive working relationships across departments to ensure customer needs are addressed accurately and efficiently.
• Follow company policies, procedures, and safety standards while maintaining dependable attendance and consistent work quality.