Now Hiring:

Entry-Level Customer Service Sales Representative Join Advanced Plumbing, Heating and Air:

a family-owned and operated company where reliability, teamwork, and growth are valued. We're seeking a dependable full-time Entry-Level Customer Service Sales Representative to be a key part of our fast-paced, service-driven team. The ideal candidate is detail-oriented , a master of multitasking , and has open availability to meet business needs. Strong communication skills, a customer-first attitude, and the ability to think critically under pressure are essential. Sales experience is a strong plus. At our company, dependability matters — we're a busy business where everyone is essential to keeping operations running smoothly and customers cared for. What You'll Do as an Entry-Level Customer Service Sales Representative Respond promptly to calls, texts, online requests, and emails with professionalism and care. Create and manage work orders, process payments, and maintain accurate customer records. Coordinate with field technicians in real-time to ensure the right person is dispatched for each job. Follow up on estimates and completed work to ensure customer satisfaction. Promote memberships and seasonal offers through outbound and inbound calls. Use each customer interaction as an opportunity to recommend additional services and memberships. Tackle daily scheduling and service challenges with a proactive, solution-focused mindset. Support team success through additional tasks and collaboration as needed. Core Sales & Service Responsibilities Customer service: Build trust, meet customer needs and show empathy in every interaction.

Appointment Booking:

Schedule service and maintenance calls to optimize workflow and revenue.

Service Recommendations & Cross-Selling:

Recommend maintenance plans and additional services like camera inspections or system tune-ups.

Lead Follow-Up:

Contact existing customers to schedule maintenance or follow-up visits during slower periods.

Customer Education:

Clearly explain products, warranties, and service options to support confident decisions.

Payment Handling:

Process billing and payments accurately to finalize transactions seamlessly.

What We're Looking For:

High school diploma, GED, or equivalent. 3+ years of experience in a customer service role, preferably in a high-paced service environment. Sales experience or a strong ability to recommend additional services is highly valued. Excellent verbal and written communication skills. Proficiency with computers; ServiceTitan experience is a plus. Highly organized , detail-oriented , and able to switch tasks with ease . Strong problem-solving skills and a customer-focused mindset. Ability to thrive under pressure and adapt to shifting priorities. Open availability to support the team and business operations.

Compensation:

Starting at $20-$25 per hour , depending on experience and performance. Includes opportunities to earn commissions and spiffs based on sales and service results.

Training & Schedule:

Initial training takes place in-office over 3-4 weeks (Monday through Friday). Once training is complete, a schedule will be set based on your strengths and company needs. Why Join Us? We value growth, problem-solving, and a "solutions, not excuses" approach. As our company continues to grow, so will your opportunities. This role includes a 90-day probationary period with regular performance assessments.

Job Types:

Full-time, Part-time Base Pay:

$20.00 - $25.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer service: 3 years (Required)

Sales:

1 year (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Ability to

Commute:

Vacaville, CA 95687 (Required)

Work Location:

In person