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Wise Auto Group

Service BDC Representative

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 5 weeks ago

Location: Vallejo, CA (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/4/2026

Career Insights for Client Service Representative / Associate

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Based on California data

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What they do

A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.

$50,135 / year median in California

-6% projected decline

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Job Description

Service BDC Representative Wise Auto Group - 2.8 Vallejo, CA Job Details Full-time 20 hours ago Benefits Health insurance Paid time off Opportunities for advancement Qualifications Customer records maintenance Computer operation Customer relationship building Phone communication Service scheduling Client database systems Client retention Customer engagement Computer skills Customer information system software Customer interaction during outreach Communication skills Entry level Client interaction via phone calls Customer data entry

Full Job Description Location:

Vallejo, CA Job Type:

Full-Time About Us:

Vallejo Chrysler Dodge Jeep Ram is a fast-growing, customer-focused dealership committed to delivering an exceptional service experience. We are looking for a motivated and professional Service BDC (Business Development Center) Representative to join our team and help drive service appointments, customer retention, and overall satisfaction.

Position Summary:

The Service BDC Representative is responsible for handling inbound and outbound communications with service customers. This role plays a critical part in scheduling service appointments, following up with customers, and ensuring a smooth and professional experience from first contact to completed visit.

Key Responsibilities:

Answer incoming service calls, emails, and online inquiries Schedule and confirm service appointments efficiently Perform outbound follow-up calls for missed appointments, declined services, and service reminders Communicate clearly with customers regarding service needs and availability Maintain accurate customer records in CRM systems Work closely with Service Advisors and management to ensure a seamless customer experience Meet daily, weekly, and monthly appointment and conversion goals

Qualifications:

Previous BDC, call center, or customer service experience preferred (automotive is a plus) Strong communication and phone skills Positive attitude with a customer-first mindset Ability to multitask in a fast-paced environment Basic computer and CRM proficiency Reliable, punctual, and team-oriented

Compensation & Benefits:

Competitive hourly pay + performance bonuses Growth opportunities within the dealership Training and ongoing support Health benefits (if applicable) Paid time off Why Join Vallejo CDJR? Supportive team environment Opportunities for advancement High-volume dealership with strong customer base Leadership committed to your success How to

Apply:

Submit your resume through Indeed or apply in person at Vallejo Chrysler Dodge Jeep Ram. Join our team and be a key part of delivering an outstanding service experience! PvBRHfWz1T