Customer Service Representative - Furniture Retail Headquarters LA Furniture Store LA Furniture Stores - 4.0 Vernon, CA Job Details Full-time $19 - $22 an hour 1 hour ago Benefits Dental insurance 401(k) Paid time off Vision insurance Paid sick time Qualifications Live chat Customer returns handling E-commerce High school diploma or GED Attention to detail Customer support Full Job Description Customer Service Representative - Furniture Retail Headquarters LA Furniture Store | Vernon, CA | Full-Time About Us LA Furniture Store is a growing multi-location furniture retailer with showrooms across California, Florida, and Texas. We carry modern and contemporary furniture for homes and businesses. Our Vernon headquarters supports our showrooms, online sales, and delivery operations, and we're looking for a customer service professional to join the team. What You'll Do Answer incoming calls, emails, and live chats from customers about orders, product details, availability, and delivery status Track orders from purchase through delivery, and keep customers updated on timelines and any delays Handle returns, exchanges, damaged-item claims, and warranty requests from start to resolution Coordinate with the warehouse, delivery, purchasing, and showroom teams to solve customer problems quickly Process order changes, cancellations, and refunds accurately in our order management system Document every customer interaction and follow up until the issue is closed Stay calm and professional with upset customers, and escalate complex issues when needed What We're Looking For 1+ year of customer service experience (retail, e-commerce, or furniture preferred) Strong phone presence and clear written communication Organized, detail-oriented, and good at managing several open cases at once Comfortable with computers, email, and order/CRM systems Problem-solver who takes ownership of the customer experience High school diploma or equivalent What We Offer [Health, dental, and vision insurance] [Paid time off and paid sick leave] [401(k)] [Employee furniture discount] Stable, full-time position at our headquarters with room to grow How to Apply Click "" on Indeed and submit your resume. Qualified candidates will be contacted for an interview. LA Furniture Store (Lima Trading LLC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We will consider qualified applicants with arrest and conviction records in accordance with the California Fair Chance Act.

Pay:

$19.00 - $22.00 per hour

Work Location:

In person