Customer Service Representative

PrideStaff is seeking an experienced Customer Service Representative in Vista, Ca. Interested in have experience? Give us a call at (760) 438-0161. To provide exceptional service to the customer during the ordering process and all matters related to the sell through of our product. Tactfully, upsell and build relationships during each interaction. Duties and responsibilities Ensure to provide excellent customer service through phone, e-mail and in person in timely and accurate manner. Enter orders from customers and reps sent via e-mail, phone, and fax Provide knowledgeable information to customers about product offerings Review orders placed online by customers and reps for accuracy Enter and track customer returns. Analyze customer complaints and provide appropriate corrective actions. Assist directly or route customers to the appropriate personnel for assistance. Ensure customer satisfaction by meeting customer needs in courteous and timely manner. Track, follow-up and resolve customer's outstanding issues in a timely fashion. Maintain weekly reports on customer inquiries, responses and feedback. Record the details of all complaints, comments, and inquiries from the customers, and enter into system Prepare and deliver pricing information; including quotes Qualifications & Requirements 2-3 years of customer service experience High School Diploma, 2 year, or 4 year degree a plus Self-Motivated and Highly organized Responsive, enthusiastic, team-oriented personal and people skills. Provides quality work in a timely manner Knowledgeable in MS Office (primarily outlook, Excel, and Word) Experience with Netsuite ERP and CRM a plus Compensation / Pay Rate (Up to): $23.00 - $24.00 Per Hour