Online Customer Service Representative Pleaser Shoes, Inc. - Walnut, CA Full-Time About Us Pleaser Shoes, Inc. serves as the retail arm of Pleaser USA, Inc., a global leader in sexy and alternative footwear serving customers across more than 150 countries through our direct-to-consumer flagship websites—including PleaserShoes.com and DemoniaCult.com —as well as leading online marketplaces. We are currently seeking a motivated and detail-oriented Customer Service Representative for our e-commerce division. This role handles frontline customer communication alongside essential daily order processing, returns, claims, and quality-control tracking. This is an on-site office position and does not involve face-to-face customer contact.

Key Responsibilities Daily Omnichannel Customer Support:

Provide prompt, professional support via phone, email, and helpdesk ticketing for our online brand stores ( PleaserShoes.com , DemoniaCult.com ).

Marketplace Care:

Actively monitor and clear customer messages, inquiries, and returns across Amazon Seller Central and TikTok Shop as part of your daily core routine. Route inquiries for press pulls, brand collaborations, and influencer gifting to the Social Media Coordinator.

Order Processing & Warehouse Coordination:

Review daily orders, identify shipping errors, and resolve address issues prior to fulfillment. Batch, print, and organize sales order paperwork for management review and warehouse scanning.

Returns, Claims & Reimbursements:

Issue Return Merchandise Authorizations (RMAs) per policy guidelines (defective items, approved donations, or transit damage/loss). Follow up on shipping protection claims through Route, and investigate/file carrier claims for lost packages when applicable. Monitor Amazon and TikTok Shop accounts for unauthorized automated customer refunds, actively filing dispute claims to recover reimbursements. Request replacement parts (laces, grommets, hardware) from Purchasing for customer repairs.

Quality Control & Escalations:

Flag defective items within support tickets for manager review, replacement approvals, or refunds. Identify and document repeat quality issues and escalate them to the Quality Control team.

Qualifications Experience:

Minimum 1 year of customer service experience in an e-commerce or retail environment required.

Platform Knowledge:

Experience using helpdesk ticketing systems and e-commerce platforms (Shopify preferred). Prior experience navigating Amazon Seller Central and/or TikTok Shop is a plus. Attention to

Detail:

Strong organizational and administrative skills to manage order paperwork, claims, and defect logs accurately.

Communication:

Excellent written, verbal, and de-escalation skills.

Work Ethic:

Punctual, reliable, and able to manage multi-step daily workflows independently and as part of a team.

Education:

Associate's Degree or higher preferred. Benefits & Compensation Competitive hourly wage plus bonuses Full benefits package including medical and dental insurance Paid vacation, sick leave, and holidays Retirement plan / 401(k) How to Apply We are accepting applications immediately for phone interviews, with final selections made in person at our Walnut facility.

PLEASE APPLY ONLY

if you meet these qualifications and are available to attend an in-person interview in Walnut within the next two weeks. Please ensure your resume includes up-to-date contact information (phone number and personal email address).

Job Type:

Full-time Pay:

From $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Application Question(s): For this job, are you able to commute or relocate to Walnut, CA 91789

Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

1 year (Preferred)

Work Location:

In person