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FTHPower
Customer Service Representative
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Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Customer Service Representative FTHPower Walnut, CA Job Details Full-time $19 - $20 an hour 1 day ago Qualifications Live chat Record keeping Phone communication English Attention to detail Client services Problem-solving Customer support Quality data entry Customer data entry Full Job Description Job Overview Join our dynamic team as a Customer Service Representative, where your enthusiasm and communication skills will drive exceptional client experiences! In this role, you will serve as the frontline ambassador for our company, providing top-tier support to diverse customers via phone, email, and chat. Your ability to solve problems efficiently and communicate clearly will help foster strong client relationships and ensure customer satisfaction. Duties Respond promptly and professionally to customer inquiries through various communication channels, including phone, email, and live chat. Provide accurate information about products, services, and policies to assist customers in making informed decisions. Resolve customer issues by troubleshooting technical problems, processing transactions, or coordinating with other departments for complex cases. Maintain detailed records of customer interactions using data entry skills and CRM (Customer Relationship Management) software. Support sales efforts by identifying opportunities for upselling or cross-selling products that meet customer needs. Demonstrate excellent phone etiquette and communication skills to build rapport and foster trust with clients. Manage outbound calls when necessary to follow up on inquiries or gather feedback for continuous improvement. Qualifications Proven experience in customer support or call center roles, with a strong emphasis on phone communication and client service. Exceptional organizational skills with attention to detail for data entry and record keeping. Strong problem-solving capabilities combined with excellent written and verbal communication skills in English. Previous experience in sales or outbound calling is advantageous but not required; a proactive attitude is essential. This role is ideal for motivated individuals who thrive in a fast-paced environment, enjoy helping others, and possess the technical aptitude necessary for remote work success. Join us to be part of a vibrant team dedicated to delivering outstanding client experiences every day!