Customer Service Representative

Description We are looking for a Customer Service Representative to support member and customer inquiries in West Covina, California. This contract opportunity with potential for a permanent role is ideal for someone who is patient, attentive to detail, and comfortable handling a high volume of service-related interactions. The role focuses primarily on assisting members by phone, documenting information accurately, and providing dependable support in both busy and steady periods. Training is available, making this a strong fit for someone ready to grow in a service-oriented environment.

Responsibilities:

• Respond to incoming member and customer calls with professionalism, empathy, and clear communication.
• Place outbound calls as needed to follow up on service questions, confirm information, or provide updates.
• Enter and maintain accurate records in internal systems while ensuring details are complete and up to date.
• Support member service activities for the majority of the workday, delivering timely and courteous assistance.
• Explain available services, address concerns, and guide customers toward appropriate resolutions.
• Manage workload effectively during high-demand periods such as open enrollment while maintaining service quality.
• Use Microsoft Word and Outlook to handle documentation, communication, and daily administrative tasks.
• Contribute to a positive team environment by staying dependable, adaptable, and focused in a fast-moving setting. Requirements
• At least 1 year of experience in customer service or a related support role is preferred.
• College degree required.
• Strong verbal communication skills with the ability to remain calm, respectful, and service-focused.
• High attention to detail and accuracy in data entry and record management.
• Comfortable handling both inbound and outbound phone interactions throughout the day.
• Working knowledge of Microsoft Word and Microsoft Outlook.
• Ability to perform well in both fast-paced and slower-paced work environments.
• Conversational Vietnamese language skills are preferred.

TalentMatch® ­Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .