Customer Service Representative E-Solutions IT Services Private Limited - 3.4 Whittier, CA Job Details Contract $21 - $23 an hour 1 day ago Qualifications Managing customer accounts Insurance products customer support Patient question and concern management Medical claims processing Account maintenance Collaboration Medical insurance coverage verification Health insurance customer support Public speaking Financial issue resolution Medical billing and coding communication with insurance companies Handling account queries Epic Medical debt collection accounts Hospital experience Patient collections management Full Job Description Job Summary We are seeking a dedicated and professional Customer Service Representative to join our dynamic team. The Customer Service Representative assists patients, providers, and the public with healthcare, billing, insurance, and eligibility questions. The role involves resolving account issues, verifying insurance, assisting with claims and referrals, and providing accurate information while maintaining confidentiality.

Responsibilities:

Handle patient, provider, and public inquiries regarding healthcare services, billing, insurance, and eligibility. Verify insurance eligibility and update patient information. Assist with billing questions, claims issues, payment arrangements, and account disputes. Support referral and authorization inquiries and escalate complex issues when needed. Document calls and account information accurately while maintaining patient confidentiality. Collaborate with healthcare staff and follow all departmental policies and procedures.

MUST HAVE

1+ year of medical billing and collections experience Experience with patient accounts, insurance billing, collections, or hospital accounts receivable Experience verifying insurance eligibility, updating insurance information, and resolving billing issues Experience speaking with patients regarding billing questions, balances, payment arrangements, and account disputes Knowledge of medical billing processes and insurance carriers EPIC experience is strongly preferred

Shift Timing:

7:30AM-4PM Weekly schedule: M-F CH1

Pay:

$21.00 - $23.00 per hour Application Question(s): Do you have at least 1 year of medical billing and collections experience? Do you have experience working with patient accounts, insurance billing, collections, or hospital accounts receivable? Do you have experience verifying insurance eligibility and updating insurance information? Do you have experience speaking with patients regarding billing questions, account balances, payment arrangements, and disputes? Do you have knowledge of medical billing processes and insurance carriers? Do you have EPIC experience?

Work Location:

In person