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Front Counter Representative. Job in Woodland Gr8Jobs
Career Insights for Client Service Representative / Associate
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Scorecard
Based on California data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$50,135 / year median in California
-6% projected decline
Job Description
Astound is seeking a Front Counter Representative to be the face of our local office, supporting customers with internet, TV, and phone services. You'll greet walk-in customers, handle payments, process new service orders, equipment exchanges, and account changes, while promoting Astound products that best fit customer needs. Using billing, CRM, and POS systems, you'll resolve basic service questions, educate customers on WiFi and streaming options, and escalate complex technical issues. This on-site role suits detail-oriented, customer-focused professionals who thrive in a fast-paced, team-oriented telecommunications environment.