A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
For the past 40+ years, our locally owned business has become the Hot Tub Experts in the Roaring Fork Valley. We are the exclusive distributor of Hot Springs Spas, Caldera Spas, and Endless Pools Fitness Systems. Crystal River Spas is looking for the right individual to support the operational and administrative needs of the service route, ensuring consistent communication, accurate billing and a world-class customer experience. Our service area covers Rifle to Aspen. Successful candidates should be a people person, hardworking, honest and comfortable working independently and with a team.
Benefits:
At Crystal River Spas, we take care of our team like family. Here's what you can expect when you join us: Competitive compensation package. Comprehensive training to ensure you reach your full potential. Benefits package, including 401(k) with employer match, health insurance, and HSA or FSA with eligible medical plans Paid Time Off and CO Sick Pay Opportunities for growth within our dynamic and ambitious team
Responsibilities:
Maintain and update route notes to ensure accuracy and visibility Manage DCF communication, including sending emails and tracking responses Complete route-related billing accurately and timely Serve as a point of contact for customers regarding route service Respond to customer inquiries and follow up as needed Ensure service visits are properly documented and ready for billing Track open items related to route service and follow up to completion Support scheduling adjustments and communication as needed Coordinate with technicians and service team to ensure alignment on customer needs Escalate customer issues or service concerns as appropriate
Required Qualifications/Skills:
Experience in customer service, administration or service operations Strong organization and attention to detail Clear and professional communication skills Ability to manage multiple tasks and follow through on open items Comfortable working in service systems and managing documentation Experience with service scheduling or billings systems preferred Ability to stand, sit, bend and twist for extended periods of time
Application Deadline:
As per Colorado State law, we must communicate an application deadline for the position. If you are interested in applying, please do so using the application link by Friday, August 5th, 2026. We reserve the right to extend this application deadline with or without notice.
Colorado Residents:
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
