Guardian Pest Management - CSR job description Guardian Pest Management, a locally owned company that's been serving residential and commercial customers throughout the South Metro Denver area since 2000, is looking for a friendly, motivated, and detail-oriented customer service representative with excellent communication skills to join our team. As one of the first points of contact for current and prospective customers, you'll play an integral role in shaping their experience with our company, making you a highly valued member of our staff. More specifically, you'll be responsible for answering phone calls promptly and professionally, explaining our services, selling services over the phone, scheduling appointments using our software, gathering customer information, taking and processing payments when needed, handling basic account questions, keeping detailed notes in customer accounts, and performing other administrative duties as needed. Additionally, you'll support internal operations by responding to voicemails, emails, texts, and online inquiries, coordinating schedules and routing with technicians, and helping ensure services are set up accurately from the start. You'll assist with accounts receivable tracking, support payroll processing, and help resolve customer concerns in a professional and solution-focused manner. While this is primarily a customer service role, you'll also have the opportunity to earn commission on phone sales and occasionally represent the company at community and networking events. So why choose to work with us instead of another company? We're glad you asked! From day one, you'll be part of a supportive, family-oriented team that values your contributions and rewards your hard work. We offer competitive compensation, great benefits and plenty of opportunities to advance as we grow. If you're looking to build a meaningful career with a company that truly values you, we'd love to talk with you about becoming part of the Guardian family. To learn more about us, visit our website at myguardianpest.com. Responsibilities at a glance Answer phone calls promptly and professionally Sell services over the phone and schedule appointments Gather and record customer information accurately Explain services to prospective and current customers Take and process payments when required Handle basic account questions and customer concerns Maintain accurate notes and documentation in customer accounts Respond to voicemails, emails, texts, and online inquiries Coordinate scheduling and routing details with technicians Track accounts receivable and follow up as needed Assist with payroll processing Perform general office administrative tasks as needed Occasional Saturdays Requirements 1-3 years of previous customer service experience preferred Comfortable selling services over the phone Reliable transportation to and from the office Strong computer skills and comfort using software systems (Excel, Word, and scheduling platforms) Excellent communication and interpersonal skills Highly organized with strong attention to detail Ability to multitask and manage competing priorities in a fast-paced environment Willingness to be a team player and contribute to a positive work environment Demonstrates honesty, integrity, and a strong work ethic This position is primarily in-office (hybrid flexibility may be available after training) Benefits and perks Competitive compensation Commission opportunities Paid time off Paid holidays Pinnacle Medical coverage Dental benefits Vision benefits Supportive, team-oriented work environment Opportunities for growth and advancement. About us Guardian Pest Management is a locally owned and operated company that's been proudly serving the South Metro Denver area since 2000. From day one, we've been committed to delivering reliable, effective pest control services with a focus on quality, integrity, and long-term customer relationships. Whether we're tackling a routine pest issue or developing a customized treatment plan for a more complex problem, we strive to provide dependable service and results our customers can count on all year long.

Pay:

$19.00 - $27.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Paid time off Vision insurance

Work Location:

In person