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Customer Service Representative

Job

Robert Half

Centennial, CO (In Person)

Full-Time

Posted 2 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 5/30/2026

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Job Description

Customer Service Representative We are looking for a Customer Service Representative to support customers in a Contract role based in Centennial, Colorado. This position focuses on helping individuals with restoration-related concerns, documenting conversations accurately, and providing calm, detail-focused assistance during potentially sensitive situations. The ideal candidate is confident handling both outbound and inbound calls, brings strong attention to detail, and can work independently after a short training period.
Responsibilities:
  • Place outbound calls to customers and respond to incoming inquiries related to seasonal restoration needs.
  • Record key details from customer conversations and maintain accurate updates within customer account records.
  • Enter and organize information across multiple systems while ensuring consistency and completeness.
  • Provide courteous service during each interaction and address questions with patience and care.
  • Support customers who may be frustrated due to property damage by using empathy and de-escalation techniques.
  • Complete administrative tasks connected to customer communications and account follow-up.
  • Manage daily work independently after onboarding and maintain productivity with limited supervision.

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