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J
Jacobs
Client Service Lead (CDOT)
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Colorado data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,311 / year median in Colorado
-10% projected decline
Job Description
At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. Your impact Jacobs is seeking a dynamic and experienced Client Service Lead to drive strategic growth and client engagement across Colorado's transportation market. This is a high-impact leadership role focused on expanding our footprint with CDOT and municipal clients in the Highways and Bridges submarket. In this role, you'll leverage your technical insight and client relationship expertise to strengthen our Transportation Practice in Colorado, advancing connectivity and innovative solutions for communities. As a trusted advisor and connector, you'll lead pursuit strategies, strengthen client relationships, and collaborate with multidisciplinary teams to deliver innovative, sustainable infrastructure solutions that improve mobility and transform communities. What You'll Do
- Serve as the primary point of contact for CDOT and municipal clients, building trust and long-term partnerships.
- Serve as Project Manager for highway and bridge design projects, including operational and safety improvements on a limited basis.
- Drive strategic pursuits by identifying, planning, and leading winning strategies for key transportation projects across multiple CDOT Regions.
- Provide subject matter expertise in highway and bridge design, safety improvements, and project delivery.
- Represent Jacobs at industry conferences and events, positioning us as a leader in transportation solutions.
- Work closely with sales, operations, marketing, and technical teams to align client needs with Jacobs' capabilities.
- Influence project development and design standards while contributing to Jacobs' growth in Colorado's transportation sector to Shape the Future!
LI-JM5 WCTRANSPORTATION
- Bachelor's degree in Civil Engineering or related engineering discipline from an accredited university
- Progressive post-graduate experience in transportation and highway engineering, including the management of roadway design projects
- Proven experience and relationships with the Colorado Department of Transportation (CDOT)
- Demonstrated success in leading multidisciplinary teams
- Strong understanding of CDOT processes, design criteria, and project development procedures across multiple districts Ideally, you'll also have
- Masters degree in Civil Engineering or related engineering discipline from an accredited university
- Twelve (12) or more years of experience in transportation and highway engineering, including the management of roadway design projects
- Professional Engineer (P.