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BI
Built In Colorado
CTIO -Activation & Customer Success - Experienced Associate
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Colorado data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,311 / year median in Colorado
-10% projected decline
Job Description
Engages clients to understand needs, support onboarding, manage customer interactions, resolve issues, and improve satisfaction and retention. Uses CRM tools and data analytics to inform customer success strategies, collaborates on innovative solutions, and builds long-term client relationships. The role also emphasizes communication, active listening, commercial awareness, adaptability, and continuous professional development. The summary above was generated by AI The Opportunity As a CTIO
- Activation & Customer Success
- Experienced Associate, you will engage with clients to understand their needs and drive successful outcomes, enhancing their satisfaction with our services and products.
- Engaging with clients to understand their needs and drive successful outcomes
- Building strong relationships to enhance client satisfaction with PwC's services and products
- Supporting client onboarding and management processes to foster long-term partnerships
- Utilizing data analytics to inform client strategies and improve service delivery
- Managing customer interactions and resolving issues to maintain positive client experiences
- Collaborating with team members to deliver quality work in a fast-paced environment
- Adapting to diverse client challenges and contributing to innovative solutions
- Applying technical skills in customer relationship management to optimize client engagement
- Gathering and analyzing information to discern patterns and inform decision-making
- Taking ownership of personal development and consistently delivering value to clients and the team What You Must Have
- At least a Bachelor's degree
- At least 1 years of experience What Sets You Apart
- Preference for a Master's or Masters of Business Administration degree
- Demonstrating proficiency in Customer Relationship Management tools
- Utilizing data analytics to enhance customer success strategies
- Engaging in client onboarding and management processes
- Applying active listening and communication skills in client interactions
- Managing customer satisfaction and retention initiatives
- Adapting to diverse client needs and industry challenges The salary range for this position is: $50,500
- $140,000.
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Key Facts About Colorado Tech Number of Tech Workers:
260,000; 8.5% of overall workforce (2024 CompTIA survey)Major Tech Employers:
Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3Key Industries:
Software , artificial intelligence , aerospace , e-commerce , fintech , healthtechFunding Landscape:
$4.9 billion in VC funding in 2024 (Pitchbook)Notable Investors:
Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures Research Centers and Universities:
Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb InstituteBenefits
- Sick Leave
- 401(k) Plans
- Professional Development
- Health Insurance