Description We are looking for a Customer Service Representative to join a postal services team on a long-term contract basis. This position is well suited for someone who enjoys helping customers, communicating clearly, and providing dependable day-to-day support in a fast-paced office setting. You will work alongside a larger service team while contributing to a detail-oriented and welcoming customer experience. Responsibilities Assist customers with questions, service requests, and general support needs through courteous and timely communication. Handle routine customer interactions with accuracy, care, and a strong focus on service quality. Maintain clear records of customer inquiries, updates, and follow-up actions as needed. Collaborate with team members to ensure consistent support and smooth daily operations. Review training materials and onboarding resources, including company-provided videos, to become familiar with processes and expectations. Support office coverage during scheduled business hours while managing breaks and lunch periods with flexibility. Help resolve customer concerns by identifying issues, providing information, and escalating more complex matters when appropriate. Requirements - Previous customer service experience in an office, call center, retail, or service-based environment. Strong verbal and written communication skills with a detail-oriented and friendly approach. Ability to manage multiple tasks efficiently while maintaining attention to detail. Comfortable working as part of a team in a busy customer-facing setting. Basic computer proficiency and confidence learning new tools or procedures. Dependable attendance and the flexibility to work assigned hours with a variable lunch schedule. Commitment to delivering positive customer experiences and resolving inquiries effectively. TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (~~~) and Privacy Notice (~~~) .