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Transwest
Service Advisor at Limon, CO
Entry-Level JobVerifiedNo experience needed
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Entry-Level Job
Verified
No experience needed
Job Security
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60
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Job Description
The Service Advisor is responsible for meeting with customers, listening to their concerns about their vehicle, suggesting repair and maintenance services, selling new accessories or replacement parts as well as keeping the customer informed of the repair services progress.
We offer a full benefits package for eligible employees including:
Medical, Dental, and Vision InsuranceLife (Voluntary and Employer Paid) and Disability Insurance401(K) with company match beginning with your first contribution.
HSA and/or FSA, as applicablePaid Time Off, Sick Time, and Company Paid HolidaysEmployee Car Discount Program
Determine the type of service(s) required and prepare a service order.
Engage in upsells and promotions for additional equipment and services.
Obtain customer authorization and signatures for all repairs.
Present the repair order to foreman for dispatch.
Prepare and present the customer with quotes for all repairs.
Communicate with the customer and foreman during repairs.
Work with the foreman to ensure the repair is completed.
Prepare and invoice repair order (RO).Contact the customer for pick up or delivery.
Ensure that a secured payment is made prior to releasing serviced vehicles.
Keep Uptime Pro updated as needed (Freightliner Elite Support locations).Answer service calls.
Additional duties as assigned.
Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.
Manual dexterity, fine manipulation, the ability to reach with hands and arms, the ability to lift up to 80 lbs.
Must be able to operate simple, complex and heavy-duty machinery.
Normal range of hearing and vision.
Valid Driver's License and MVR in good standing.
Ability to multi-task.
Someone who is detail-oriented.
Excellent written and verbal communication skills.
Ability to work any shift if needed.
Ability to successfully complete a general abilities assessment, pass a post-offer background check, physical and drug screen.
Knowledge of diesel engines, gas engines, drive train and suspension.
Heavy and medium duty truck industry experience.
CDL preferred (Heavy Duty service locations only)
We offer a full benefits package for eligible employees including:
Medical, Dental, and Vision InsuranceLife (Voluntary and Employer Paid) and Disability Insurance401(K) with company match beginning with your first contribution.
HSA and/or FSA, as applicablePaid Time Off, Sick Time, and Company Paid HolidaysEmployee Car Discount Program
ESSENTIAL DUTIES & RESPONSIBILITIES
Listen to the customer description of the problem(s) or service(s) needed.Determine the type of service(s) required and prepare a service order.
Engage in upsells and promotions for additional equipment and services.
Obtain customer authorization and signatures for all repairs.
Present the repair order to foreman for dispatch.
Prepare and present the customer with quotes for all repairs.
Communicate with the customer and foreman during repairs.
Work with the foreman to ensure the repair is completed.
Prepare and invoice repair order (RO).Contact the customer for pick up or delivery.
Ensure that a secured payment is made prior to releasing serviced vehicles.
Keep Uptime Pro updated as needed (Freightliner Elite Support locations).Answer service calls.
Additional duties as assigned.
WORK ENVIRONMENT & PHYSICAL ABILITIES
Required to perform work inside and outside, in all-weather situations, at the shop division location.Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.
Manual dexterity, fine manipulation, the ability to reach with hands and arms, the ability to lift up to 80 lbs.
Must be able to operate simple, complex and heavy-duty machinery.
Normal range of hearing and vision.
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS
High School diploma or equivalent.Valid Driver's License and MVR in good standing.
Ability to multi-task.
Someone who is detail-oriented.
Excellent written and verbal communication skills.
Ability to work any shift if needed.
Ability to successfully complete a general abilities assessment, pass a post-offer background check, physical and drug screen.
PREFERRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS
Previous experience as a service writer or advisor.Knowledge of diesel engines, gas engines, drive train and suspension.
Heavy and medium duty truck industry experience.
CDL preferred (Heavy Duty service locations only)
JOB DETAILS
Type:
HourlyCompensation Range:
$20.00 - $24.00Bonus Eligibility:
YesReports To:
Service ManagerShift:
1stClosing Date:
Open Until Filled#TWBenefits
- Paid Time Off (PTO)
- Sick Leave
- Health Insurance
- Dental Insurance