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BC
Bridgewater Chocolate LLC
Customer Service Associate
Career Insights for Customer Service Representative (General)
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Based on Connecticut data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,244 / year median in Connecticut
-1% projected decline
Job Description
Customer Service Associate Bridgewater Chocolate LLC Brookfield, CT Job Details Full-time $18
- $20 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Employee discount Qualifications Interpersonal skills Customer service English Problem-solving Organizational skills Client interaction via phone calls
Full Job Description About Us:
Bridgewater Chocolate LLC is an award-winning handmade confection manufacturer, specializing in premium enrobed American style chocolates manufactured in our 25,000 sqft. facility. The Customer Service Associate will be responsible for assisting customers with their orders, either on the phone, through the website, and on occasion in-person in the Factory store. Additionally, the Customer Service Associate will assist office staff in various day-to-day activities needed to ensure we are providing customers with a high-quality buying experience.Duties:
- Provide exceptional customer service to customers via phone, email, and in person
- Assist customers with inquiries and concerns
- Take customer orders
- Track customer order and follow up with UPS as needed
- Maintain customer records and update information as needed
- Work with the manager and other departments to resolve customer issues
- Follow up with customers to ensure satisfaction and resolve any outstanding matters
- Stay up-to-date on product knowledge to effectively address customer inquiries
- Handle customer complaints and provide appropriate solutions or escalate as necessary
Requirements:
- Excellent verbal and written communication skills in English
- Strong organizational skills with the ability to multitask and prioritize effectively
- Previous experience in a customer service role preferred
- Ability to work well under increased work flow during holiday season
- Work well with others
Pay:
$18.00- $20.