Customer Service Representative

We are currently hiring for Customer Service Representatives and Transacation Processors at our client in East Hartford! These are temp to hire opportunities. Must be local and can commute daily to East Hartford. You ll handle inbound calls, guiding applicants through program requirements with empathy and precision. It s fast-paced, and incredibly rewarding. What You ll Do Be the

Expert:

Provide clear, accurate info on program rules.

Show Empathy:

Help callers through difficult situations with a calm, professional voice. Own the

Details:

Precisely document every call and follow proven scripts to ensure quality.

Drive Results:

Meet daily goals for call volume and service excellence.

Hours:

M-F, 8AM-4

30PM, no weekends!

Pay Rate:

$19.94-20.69/hr depending on position and typing score•minimum score is 30WPM (typing test required)

Start Date:

anticipated 5/18 Must pass typing assessment of 30WPM. Onsite assessment is also required. Please email your resume to courtney.mercier@randstadusa.com for next steps!

salary:

$19.94•$20.69 per hourshift: Firstwork hours: 8 AM•4:30

PMeducation:

High SchoolResponsibilities Answering inbound calls from program applicants and recipients related to social service programs. Accurately documenting all interactions with callers. Following scripts to ensure proper procedures are adhered to. Providing clear, complete, accurate and objective information based on a full understanding of program requirements. Communicating trends in caller questions and concerns to call center leadership. Working with callers in difficult situations, expressing empathy and resolving calls within required metrics. Demonstrating the ability to handle sensitive information. Meeting and exceeding daily standards for calls answered, customer service, and quality. SkillsCall Center SupportBasic Software SkillsEmpathyTelephone EtiquetteTyping SkillsQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. job detailssummary$19.94•$20.69 per hourtemp to permhigh schoolcategoryoffice and administrative support occupationsreferenceAB_4937003job details We are currently hiring for Customer Service Representatives and Transacation Processors at our client in East Hartford! These are temp to hire opportunities. Must be local and can commute daily to East Hartford. You'll handle inbound calls, guiding applicants through program requirements with empathy and precision. It's fast-paced, and incredibly rewarding. What You'll Do Be the

Expert:

Provide clear, accurate info on program rules.

Show Empathy:

Help callers through difficult situations with a calm, professional voice. Own the

Details:

Precisely document every call and follow proven scripts to ensure quality.

Drive Results:

Meet daily goals for call volume and service excellence.

Hours:

M-F, 8AM-4

30PM, no weekends!

Pay Rate:

$19.94-20.69/hr depending on position and typing score•minimum score is 30WPM (typing test required)

Start Date:

anticipated 5/18 Must pass typing assessment of 30WPM. Onsite assessment is also required. Please email your resume to courtney.mercier@randstadusa.com for next steps! salary: $19.94•$20.69 per hourshift: Firstwork hours: 8 AM•4:30

PMeducation:

High SchoolResponsibilities Answering inbound calls from program applicants and recipients related to social service programs. Accurately documenting all interactions with callers. Following scripts to ensure proper procedures are adhered to. Providing clear, complete, accurate and objective information based on a full understanding of program requirements. Communicating trends in caller questions and concerns to call center leadership. Working with callers in difficult situations, expressing empathy and resolving calls within required metrics. Demonstrating the ability to handle sensitive information. Meeting and exceeding daily standards for calls answered, customer service, and quality. SkillsCall Center SupportBasic Software SkillsEmpathyTelephone EtiquetteTyping SkillsQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.