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KFC Careers

Customer Service

Pay: Not specified

Posted: 8 weeks ago

Location: 14 locations (Onsite)

Last Updated: 6 days ago

Hours: Full-Time

Expires: 9/28/2026

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Based on Connecticut data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$41,244 / year median in Connecticut

-1% projected decline

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Job Description

Responsibilities:

Order Management:

Accurately take and prepare guest orders, ensuring efficiency and attention to detail.

Guest Interaction:

Provide top-notch guest experience through friendly interactions, maintaining cleanliness, and serving hot and fresh meals.

Team Collaboration:

Contribute to a positive and collaborative family environment by working eƯectively with team members.

Speed of Service:

Maintain fast and eƯicient service times while ensuring order accuracy.

Upselling & Product Knowledge:

Suggest menu items or promotions to enhance guest experience and drive sales.

Handling Guest Concerns:

Address customer complaints or concerns professionally and escalate issues as needed.

Qualifications:

Previous experience in customer service is advantageous but not required. Excellent communication and interpersonal skills. Ability to work efficiently in a team-oriented environment. Commitment to maintaining high standards of cleanliness and food safety.

Qualifications:

['Ability to work efficiently in a team-oriented environment', 'Commitment to maintaining high standards of cleanliness and food safety', 'Excellent communication and interpersonal skills', 'Previous experience in customer service is advantageous']