Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our team as a Customer Support Specialist!

Responsibilities:

Provide outstanding customer support and ensure a memorable customer experience Answer customer inquiries and resolve complaints in a timely and effective manner Develop and maintain a customer database, source and develop client referrals Make presentations of our products and services to current and potential clients Ensure customer satisfaction and good client relationships Perform quality checks on product and service delivery Outfit Service Technicians and make sure products are allocated correctly Answer and Schedule Service Calls Process Paperwork on

Service Calls Requirements:

At least 2 years of experience as a successful CSR (Call Center or Security monitoring experience is a BIG plus) Excellent customer focus, verbal and written communication skills Strong attention to detail and multitasking skills Proficiency with basic computer skills including experience moving between multiple computer screens while entering data Demonstrated proficiency in Microsoft Office applications Ability to quickly learn new software, interfaces, and systems Ability to work in a team environment Excellent problem-solving skills Customer-first mentality "I can do" attitude At our company, we value teamwork, company citizenship, and exceptional customer service. If you share these values and have a passion for providing outstanding support to our customers, we encourage you to apply for this exciting opportunity today!

Job Type:

Full-time Pay:

$23.00 - $25.00 per hour Expected hours: 40 per week

Benefits:

401(k) matching Employee discount Health insurance Paid time off

Shift:

8 hour shift Day shift Ability to

Commute:

Greenwich, CT 06831 (Required) Ability to

Relocate:

Greenwich, CT 06831: Relocate before starting work (Required)

Work Location:

In person