Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
N2
Norsemen 2020 Enterprises. Inc
Customer Service Rep/ Spanish/English
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Connecticut data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,244 / year median in Connecticut
-1% projected decline
Job Description
Customer Service Rep/ Spanish/English Norsemen 2020 Enterprises. Inc Hamden, CT Job Details Part-time | Full-time $17 - $20 an hour 1 day ago Benefits Flexible schedule Qualifications Customer records maintenance Spanish Phone communication English Driver's License Attention to detail Desktop applications Typing Productivity software Quality data entry Client interaction via phone calls Customer data entry Full Job Description Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will utilize your strong communication skills to address inquiries, resolve issues, and ensure a positive experience for our customers. The ideal candidate will possess a keen ability to analyze customer needs and provide effective solutions. Must have own vehicle, be detail oriented and be interested in helping a small insurance agency and staff improve and grow. Take relative pride in your appearance and hygiene. Be a person others want to work around and with. Have a valid CT driver's license, SS# or Tax ID. Duties Respond promptly to customer inquiries via phone, email, or chat, ensuring high-quality client services. Utilize excellent phone etiquette to communicate effectively with customers and maintain professionalism at all times. Analyze customer requests and provide accurate information regarding products and services. Perform data entry tasks accurately to maintain up-to-date customer records in the office system. Collaborate with team members to improve service delivery and enhance customer satisfaction. Assist in resolving customer complaints by identifying the root cause and providing appropriate solutions. Maintain a thorough understanding of company products and services to offer informed support. Participate in training sessions to enhance product knowledge and improve customer service skills. Requirements Proven experience in customer service or client support roles is preferred. Strong communication skills in English, both verbal and written. Ability to analyze situations quickly and effectively to provide timely resolutions. Proficiency in data entry with attention to detail for maintaining accurate records. Familiarity with office environments and standard office software applications. Excellent phone etiquette with a friendly demeanor when interacting with clients. Ability to type efficiently while managing multiple tasks simultaneously. A proactive attitude towards problem-solving and a commitment to delivering outstanding customer experiences. Join us in creating memorable experiences for our customers while developing your skills in a supportive environment!