Job Overview We are seeking a dynamic and energetic Client Experience & Retention Specialist to join our team! In this vital role, you will be the frontline ambassador for our clients, ensuring their needs are met with enthusiasm and professionalism. Your mission is to foster strong relationships, deliver exceptional customer service, and implement strategies that enhance client satisfaction and loyalty. This position offers an exciting opportunity to make a meaningful impact by creating memorable experiences that keep clients engaged and committed to our brand. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for building lasting client relationships, we want to hear from you! Duties Provide outstanding customer support via phone, email, and chat, addressing inquiries promptly and effectively. Engage with clients through outbound calls to follow up on their experience, gather feedback, and identify opportunities for retention. Maintain accurate client records through meticulous data entry and management using Microsoft Office tools. Assist clients with account management tasks such as updates, troubleshooting, and resolving issues with professionalism and patience. Collaborate with sales teams to identify upselling opportunities that align with client needs while ensuring a positive experience. Analyze client feedback and interaction data to develop insights that inform retention strategies. Demonstrate excellent phone etiquette, active listening, and clear communication skills during all client interactions. Experience Previous experience in customer support or client services within a call center environment is highly preferred. Proven ability to handle high-volume outbound calling while maintaining professionalism and enthusiasm. Strong organizational skills with the ability to manage multiple client accounts efficiently. Technical proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM or data entry systems. Multilingual skills are a significant advantage, especially fluency in English plus additional languages such as Spanish, French, or others. Excellent written communication skills for composing clear emails and documentation. Demonstrated problem-solving abilities in customer service scenarios, including handling difficult situations with tact and diplomacy. Experience in cash handling or financial transactions is a plus but not required. Join us as a Client Experience & Retention Specialist and become an essential part of our mission to deliver exceptional service that keeps clients engaged and loyal! We value energetic professionals who are committed to creating positive interactions at every touchpoint while continuously seeking ways to improve the client journey.

Pay:

$16.94 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person