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MedGuard Alert, Inc

Customer Care and Sales Representative

Entry-Level JobVerifiedNo experience needed
Pay: $47,840/yr
Posted: 8 weeks ago
Location: Middletown, CT (Onsite)
Last Updated: 3 weeks ago
Hours: Full-Time
Expires: 9/21/2026

Career Insights for Customer Service Representative (General)

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Based on Connecticut data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$41,244 / year median in Connecticut

-1% projected decline

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Job Description

Full Job Description Title:
Customer Care and Sales Representative Reports to :
Team Manager and Director of Call Center Operations Location:
Middletown, CT MedGuard Alert, Inc is looking for a full time Customer Service and Sales Representatives to join our MGA team. Our ideal candidate will be eager help our clients by providing excellent customer support while explaining the benefits of our entire product suite.
Customer Care and Sales Representative:
Answer customer questions regarding their equipment or account status Provide troubleshooting for malfunctioning equipment Work with customers to figure our which life saving products suits their lifestyle, while up-selling new products Update customer records as needed to reflect changes Work with other team members as needed
Ideal Customer Care and Sales Representative Skill Set:
Previous experience in customer service, customer relationship management and sales Strong multi-tasking skills Strong Computer literacy Outstanding written and verbal communication skills
Job Type:
Full-time Pay :
Hourly +
Lucrative Commission Structure Benefits:
Dental insurance Health insurance Paid time off Paid Holiday's 401
K Match Schedule:
Monday to
Friday and Alternating Saturday's Experience:
customer service: 1 year (Preferred)
Education:
High school or equivalent (Preferred)
Benefit Conditions:
Waiting period may apply
Job Duties:
Answer incoming customer inquiries Collaborate with management teams to stay updated on new products, services, and policies Record customer information within our customer service database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested Communication method(s) used:
Email Phone This Job Is:
Open to applicants who do not have a college diploma
Work Remotely No Job Type:
Full-time Pay:
$19.00 - $27.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
Shift:
8 hour shift
Work Location:
In person