Customer Service Representative Bruneau's Auto Milford, CT Job Details Full-time $18 - $22 an hour 1 hour ago Benefits 401(k) Paid time off Employee discount Qualifications Service writing Computer operation Phone communication Computer literacy Driver's License Performing background checks Office phone management Full Job Description Bruneau's Auto is looking for a reliable, organized, professional, and personable team member to join our busy automotive repair facility. This position combines customer service, office administration, scheduling, customer transportation, and assisting our technicians and service department . The right person will have the opportunity to learn the automotive business and grow into an Assistant Service Advisor role.

JOB RESPONSIBILITIES

Answer incoming phone calls and assist customers with questions Schedule customer appointments and vehicle drop-offs Follow up with customers regarding their vehicles and repairs Communicate with customers throughout the repair process Notify customers when their vehicles are ready for pickup Provide customers with rides to and from their homes or other locations Pick up and drop off customers as needed Safely and professionally operate company vehicles when transporting customers Greet customers and provide a professional customer experience Communicate with technicians regarding vehicle status and customer concerns Work closely with management and the service department Complete and organize paperwork Handle DMV paperwork and related documentation Maintain accurate customer and vehicle information Schedule work and help keep the shop's daily workflow organized Keep the office and customer areas clean, organized, and professional Assist with general office duties as needed Learn our shop management system and daily procedures Eventually assist the Service Advisor with estimates, repair orders, customer communication, scheduling, and daily service department responsibilities

REQUIRED QUALIFICATIONS

Must have a clean and valid driver's license Must be able to pass a background check Must have a safe driving history Must be comfortable driving customers in company vehicles Must be reliable and dependable Must be professional and courteous when dealing with customers Must be organized and able to multitask in a busy environment Must be comfortable answering phones and communicating with customers Must be comfortable using computers and learning new software Must be able to communicate effectively with technicians, customers, and management Automotive experience is a plus, but we are willing to train the right person

CUSTOMER SERVICE & TRANSPORTATION A

major part of this position is taking care of our customers from the time they drop their vehicle off until they pick it up . This includes providing rides to customers when they leave their vehicle at the shop and picking customers up when their vehicle is ready. The person in this position will represent Bruneau's Auto while interacting with customers, so professionalism, reliability, a clean driving record, and excellent customer service are extremely important.

GROWTH OPPORTUNITY

This position is intended to be more than a receptionist or office position. We want to train the right person to become an Assistant Service Advisor , with increased responsibilities in customer service, repair orders, scheduling, estimates, customer communication, and helping manage the daily workflow of the service department. If you are dependable, organized, good with people, comfortable driving, and interested in learning and growing in the automotive industry , we would like to hear from you.

Pay:

$18.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Employee discount Paid time off

Work Location:

In person