Customer Service Representative

Customer Service Representative Gilbert & Jones Inc New Britain, CT Job Details Full-time $50,000 - $63,000 a year 9 hours ago Benefits Dental insurance 401(k) Flexible schedule Qualifications Administrative experience Data entry Multi-line phone systems Clerical experience Office experience Full Job Description Job Overview We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service. Your enthusiasm, organizational skills, and ability to handle multiple tasks with professionalism will help create a positive experience for everyone who interacts with us. This paid position offers an exciting opportunity to develop your office management, communication, and clerical skills while making a meaningful difference in our customers' lives. Responsibilities Greet customers warmly and manage multi-line phone systems to connect callers efficiently Provide outstanding customer support by answering inquiries, resolving issues, and guiding customers through processes Maintain accurate data entry records using Microsoft Office & ERP. Manage follow-up communications for internal teams or clients Handle clerical tasks such as filing, proofreading documents, and managing office supplies to ensure smooth daily operations Support office management activities including organizing files, managing office correspondence. Demonstrate excellent phone etiquette and organizational skills to prioritize tasks effectively in a fast-paced environment Experience Previous office experience or administrative experience is highly preferred Strong computer skills including proficiency in Microsoft Office (Word, Excel) Experience with multi-line phone system Bilingual abilities are advantageous for supporting diverse customer needs Familiarity with clerical tasks such as proofreading, filing, and calendar management enhances your suitability for this role Demonstrated organizational skills with the ability to multitask efficiently while maintaining attention to detail Prior customer service experience that highlights excellent communication skills and phone etiquette Join us in delivering exceptional service with energy and professionalism! This role is perfect for motivated individuals eager to grow their administrative expertise while providing top-tier support to our valued customers.

Pay:

$50,000.00 - $63,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule

Work Location:

In person