Call Center Representative Brown & Smith Communication Solutions New Haven, CT Job Details Part-time From $18.50 an hour 11 hours ago Benefits Paid training Paid time off On-the-job training Qualifications Computer literacy Full Job Description Job Summary BSCS is seeking a friendly, dependable, and customer focused Call Center Representative to join the customer service team. This is an entry level, part time position for someone who enjoys helping customers, communicating with others, and solving problems. A college degree is not required, and previous call center experience is not required. Paid training will be provided. Responsibilities Answer incoming customer calls and assist customers with questions and concerns. Listen actively to customers and identify appropriate solutions. Provide accurate information about company services, accounts, and policies. Document customer interactions and update customer information in the company system. Resolve routine customer concerns and escalate complex issues when appropriate. Maintain a professional and positive attitude during customer interactions. Follow company procedures for handling customer information and accounts. Meet established customer service and call quality standards. Qualifications High school diploma or equivalent preferred. No college degree required. Strong verbal and written communication skills. Excellent active listening skills. Strong problem solving and interpersonal skills. Basic computer skills. Ability to learn new computer systems and procedures. Ability to remain professional and patient when assisting customers. Ability to work in a fast paced, customer focused environment. Reliable attendance and punctuality. Previous customer service experience is preferred but not required. Training BSCS provides paid training for new employees. Training will cover customer service expectations, company procedures, computer systems, call handling techniques, and problem solving strategies. Schedule Part-time Approximately 20 to 25 hours per week Monday through Friday Flexible scheduling based on business needs Compensation and Benefits $18.50 per hour Paid time off (PTO) Why Work With BSCS? The Call Center Representative position provides an opportunity to gain valuable customer service experience while developing transferable skills in communication, active listening, problem solving, and technology. BSCS provides paid training and support to help employees succeed in the position.

Pay:

From $18.50 per hour Expected hours: 24.0 per week

Benefits:

On-the-job training Paid time off

Work Location:

In person