Customer Service Representative (English & Spanish) P&C Insurance Assoc Norwalk, CT Job Details Part-time | Full-time $18 an hour 9 hours ago Qualifications Multilingual High school diploma or GED Attention to detail Problem-solving Organizational skills

Full Job Description Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service through various channels, including phone and email. The role requires strong communication skills, the ability to work independently, and a passion for delivering a positive experience for our customers.

Duties:

• Handle customer inquiries and concerns in a professional and courteous manner, responding promptly to all interactions.
• Utilize excellent phone etiquette and communication skills to resolve customer issues in a timely and efficient manner.
• Conduct outbound calling to customers to upsell and cross-sell products and services.
• Provide clear and concise product information to customers and answer questions related to products and services.
• Accurately enter customer data into our system, ensuring data integrity and security.
• Maintain a high level of customer satisfaction through proactive communication and problem-solving.
• Collaborate with other customer-facing teams to resolve customer issues and improve overall customer experience.
• Meet and exceed customer service and sales performance targets.
• Stay up-to-date with product knowledge and company policies to effectively respond to customer inquiries.

Qualifications:

• High school diploma or equivalent required.
• Proficiency in English, with the ability to speak and write in Spanish.
• Excellent communication and interpersonal skills.
• Experience in a customer service role or a related field.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong phone etiquette and experience with outbound calling.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Ability to meet sales and customer service targets.
• Familiarity with data entry and the ability to learn new systems quickly.

Skills:

• Spanish
• Communicate
• Data entry
• Customer service
• Multilingual
• Bilingual
• Phone etiquette
• Upselling
• Outbound calling

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English Job Types:

Full-time, Part-time Pay:

$18.00 per hour Ability to

Commute:

Norwalk, CT 06851 (Required) Ability to

Relocate:

Norwalk, CT 06851: Relocate before starting work (Required)

Work Location:

In person