UCFS strives to use person-centered care to improve the health and well-being of everyone in our community. Share in our vision of being Eastern CT's best choice for patient-centered healthcare! We are currently seeking a Patient Solution Specialist to provide courteous and professional customer service to all callers, clients, patients, and visitors. This role handles incoming calls, conducts initial client intakes, and provides essential information about UCFS Healthcare services. The right candidate will utilize personal experience and training to assist individuals and families in accessing, engaging, and utilizing community resources, including health and wellness services. Overall, the Patient Solution Specialist will directly contribute to improved health outcomes and reduced health disparities by increasing access to care.

UCFS Hours of Operation:

Open 8:00am - 7:00pm; Hours Vary By Day & Location (We are also open on the 2nd and 4th Saturday of each month)

Expected Schedule:

Full-Time, 40 hours/week

Outline of Duties and Responsibilities:

Operates a multi-line telephone system, answering and transferring calls, and taking messages promptly and courteously. Provides courteous and professional customer service to all callers, addressing inquiries, and offering helpful information regarding UCFS Health Center services, providers, medical records, scheduling, insurance, copays, sliding fees, billing, and related matters. Follows proper call handling procedures and protocols to ensure effective and efficient call resolution. Conducts initial client intakes by accurately entering new or existing demographic and insurance information into the Electronic Health Record. Performs insurance verifications to ensure clients receive relevant information about their insurance benefits for their initial intake appointment for medical, dental, and behavioral health services. Provides initial and ongoing telephonic and in-person support to clients/patients seeking assessment for social determinants of health (SDOH) such as basic needs; legal, medical, housing, transportation, insurance, by offering and completing a comprehensive needs assessment. Establishes and facilitates a client/patient communication plan, timeline, and follow-up to ensure ongoing support. Why UCFS? Our team is passionate about the services we provide and is committed to making a difference for our clients and community. At UCFS, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency to remove barriers and streamline access to services including behavioral health services, primary care, dental, case management and more. If you are committed to improving the health and well-being of our community, we encourage you to apply for this exciting opportunity.