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B
Bloomy
Customer Service Representative - Technology B2B
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Based on Connecticut data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,244 / year median in Connecticut
-1% projected decline
Job Description
Customer Service Representative - Technology B2B Bloomy - 4.0 South Windsor, CT Job Details 2 hours ago Benefits Profit sharing Paid holidays Disability insurance Health insurance Dental insurance 401(k) Life insurance Qualifications Customer communication Cross-functional collaboration Cross-functional communication Full Job Description South Windsor, CT Purpose Provide timely and accurate communication, service, coordination and support to valued customers and internal stakeholders. Requirements Bachelor's degree in Communications, Business Administration and/or 5+ years of B2B customer service experience in a high-tech industry Outstanding verbal and written communication skills Rapidly responsive, assertive, courteous and engaging Process and detail oriented, multitasking, organized and extremely reliable Comfortable communicating cross-functionally with engineering, accounting, manufacturing and leadership. Helpful Skills Proficient with contact relationship management software, Microsoft Word, Excel and PowerPoint Prior B2B experience in electronics, engineering, manufacturing or software a plus. Responsibilities Serve as the company's first point of contact on inbound customer inquiries, orders, and proposal requests. Manage the proper execution of cross-functional procedures pertaining to each type of inquiry through fulfillment, while providing frequent status updates to internal and external stakeholders. Ensure outstanding customer satisfaction and quality via thorough and accurate communication, follow-ups, satisfaction surveys and meetings. Maintain diligent records in CRM, ERP, Wiki, Sharepoint and/or other systems. Support the company's mission to provide automated test solutions for mission-critical and emerging applications which increase product safety, performance, and reliability while reducing the cost of test.