Description Job Description Our client is seeking a Customer Service Representative to join their team. This role is ideal for someone who is professional, customer-focused, and skilled at handling inquiries with efficiency and care. The Customer Service Representative will serve as a key point of contact for customers, providing support, resolving issues, and ensuring a positive customer experience. Key Responsibilities Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner Resolve customer concerns, complaints, and service issues with a solutions-oriented approach Process orders, update account information, and maintain accurate customer records Communicate clearly with internal departments to ensure customer needs are met Follow up with customers regarding open issues or pending requests Maintain a strong understanding of company products, services, and policies Deliver a high level of service while meeting performance and productivity expectations Qualifications Previous customer service, call center, or administrative support experience preferred Strong verbal and written communication skills Excellent problem-solving and conflict-resolution abilities Comfortable using CRM systems and other business software Strong attention to detail and organizational skills Ability to multitask and work effectively in a fast-paced environment High school diploma or equivalent required; additional education is a plus Benefits Contract Employees are offered healthcare, 401k, Absence pay, and paid holidays Requirements - At least 2 years of experience in customer service, call center support, or a closely related role. Proven ability to manage high-volume inbound calls while maintaining professionalism and accuracy. Experience with order entry and updating customer information in business systems. Comfortable making outbound calls for follow-up, clarification, or customer support purposes. Working knowledge of Microsoft Excel and general computer applications used in office environments. Strong verbal and written communication skills with a customer-focused approach. Excellent attention to detail, organization, and the ability to handle multiple tasks effectively. TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (~~~) and Privacy Notice (~~~) .