Position:

Client Success Specialist Location:

Washington Depot, CT Reports to: Senior Customer Service Manager About the

Position:

Our Client Success team is the first line of communication between our company and our extensive, worldwide client network of clinicians. We are looking for someone who can create a positive experience for our clients with every phone call. The ideal candidate must be professional, reliable, and hardworking. The candidate must be able to multi-task and absolutely must be a team player. Some of the responsibilities include, but are not limited to;

• Interacting with customers via inbound calls, chat, and emails to provide information and assistance.
• Placing orders, scheduling specimen pick-ups, locating results for our clients are everyday tasks.
• Achieving productivity standards and goals while maintaining the highest level of "

GOLD STANDARD

" customer service.

• Recording customer interactions, details of inquiries, complaints, or comments, as well as actions taken.
• Referring unsolved customer issues to designated supervisor for resolution. The shifts we are currently hiring for are 10a-7p or 11a-8p ET -Monday through Friday. Please do not apply if these hours do not fit within your schedule.

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Job Type:

Full-time Pay:

From $55,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Health savings account Paid time off

Experience:

Customer Support :

2 years (Required)

Work Location:

In person