Join a manufacturing team where you'll play an important role in supporting customers, managing orders, building strong relationships, and identifying opportunities for growth. This is a great opportunity for an experienced customer service professional who enjoys a fast-paced manufacturing environment and working across customer service, order management, and inside sales. What You'll Do Enter and maintain accurate customer orders within 24 hours . Respond to customer emails, calls, and inquiries within three business days . Provide customers with order status, shipping, expedite, and other updates. Process order acknowledgements, RMAs, and invoices as needed. Review open orders for pricing errors, build/ship holds, and discrepancies , and follow up on issues. Communicate and coordinate with internal departments to support customer needs. Support account development through customer outreach and identification of sales opportunities . Monitor key accounts and report sales trends and opportunities . Conduct periodic customer visits to strengthen relationships and support growth. Identify process improvements that improve service, reduce errors, and increase efficiency. Answer phones, greet guests, and help maintain a clean, safe, and organized workplace. Learn and become proficient in IQMS . What You'll Bring High school diploma or equivalent. 3-5 years of customer service experience in a manufacturing environment. Proficiency with Microsoft Office . Ability to read title blocks, drawings, and revisions . 1-2 years of technical customer service or document control experience preferred. Physical Requirements This position requires the ability to perform the essential functions of the role, which may include standing for extended periods, bending, reaching, and lifting up to 50 pounds on an occasional basis, with or without reasonable accommodation. Physical demands may vary depending on assignment and client-site requirements. Equal Employment Opportunity Noor Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. #MIL123

Pay:

$20.00 - $24.00 per hour

Work Location:

In person