AT&T Customer Service Representative Confidential Westport, CT Job Details Full-time $3,600 - $5,600 a month 20 hours ago Benefits On-the-job training Professional development assistance Qualifications Customer communication High school diploma or GED Full Job Description We are expanding our team and looking for a people-focused AT&T Customer Service Representative to support customers throughout their service experience. In this role, you'll meet directly with customers, answer questions about AT&T products and services, resolve account concerns, and provide personalized recommendations based on each customer's needs. As an AT&T Customer Service Representative, you'll receive hands-on training, ongoing mentorship, and the opportunity to build valuable communication and customer support skills in a collaborative, team-oriented environment. If you enjoy working with people, solving problems, and creating positive customer experiences, we'd love to meet you. AT&T Customer Service Representative Day-to-Day Responsibilities Meet face-to-face with customers to answer questions about AT&T products, services, and account options. Deliver exceptional customer service by identifying customer needs and providing personalized solutions. Assist customers with account updates, service enrollments, upgrades, and other account-related requests. Educate customers on available promotions, features, and service options to help them make informed decisions. Build strong customer relationships by providing professional support from the initial conversation through account completion. Collaborate with team members to share customer feedback, improve the customer experience, and achieve team goals. Maintain accurate customer records and complete all required documentation in a timely manner. AT&T Customer Service Representative Qualifications Previous experience in customer service, retail, hospitality, sales, or another customer-facing role is preferred but not required. Excellent communication and interpersonal skills. Strong problem-solving abilities and a positive, customer-first attitude. Comfortable learning new products, technology, and service offerings. Ability to work independently while contributing to a collaborative team environment. High school diploma or equivalent required; additional education is a plus. This version positions the role primarily as customer service while still acknowledging that representatives may discuss service options and upgrades naturally during customer interactions, making it well-aligned with an AT&T Customer Service Representative position.

Pay:

$3,600.00 - $5,600.00 per month

Benefits:

On-the-job training Professional development assistance

Work Location:

In person