Customer Service Representative Wethersfield, CT 06109 $18
- $23 an hour
- Part-time, Full-time $18
- $23 an hour
- Part-time, Full-time Overview Join our dynamic team as a Customer Service Representative, where your enthusiasm and organizational skills will drive exceptional support and satisfaction for our clients.
In this role, you'll be the friendly face and reliable voice that helps customers navigate their needs with confidence. Your technical proficiency, combined with your ability to manage multiple communication channels, will ensure smooth operations and positive experiences every day. This paid position offers a fantastic opportunity to develop your customer service expertise in a vibrant, supportive environment. Responsibilities Provide outstanding customer support in person and over the phone, ensuring prompt and professional responses to inquiries Handle record keeping tasks with precision, maintaining accurate filing systems and client records. Assist with front desk duties such as greeting visitors, assisting customers with finding merchandise, and doing research on items brought in for sale or pawn. Testing gold and diamonds using the techniques taught in training. Communicate effectively with clients and team members to resolve issues swiftly while demonstrating excellent phone etiquette and organizational skills. Experience Prior jewelry sales or sales in general experience is highly preferred. Having the knowledge to test gold is a major plus Prior clerical or administrative experience in an office setting is highly preferred. Proven customer service background with excellent communication skills across diverse audiences. Familiarity with office management tools such as QuickBooks, Microsoft Office (Word, Excel), Google Workspace, and spreadsheets. Strong computer literacy with the ability to perform data entry accurately and efficiently. Bilingual abilities are a plus for serving a diverse client base. Demonstrated organizational skills combined with time management capabilities to prioritize tasks effectively in a fast-paced environment. Embark on a rewarding journey where your proactive attitude and technical know-how make a real difference! We're committed to fostering an inclusive workplace that values your growth while providing meaningful work experiences in customer support and office administration.
Pay:
$18.00
00 per hour
Benefits:
Employee discount Flexible schedule Paid time off
Work Location:
In person
