Guest Service Representative Fairfiled Inn & Suites Marriott Washington, DC Job Details Part-time | Full-time $17.95 - $18.40 an hour 1 hour ago Benefits Employee discount Qualifications Product presentation Active listening Team management Retail math Retail management Full Job Description Job Overview Join our dynamic team as a Guest Service Representative, where your enthusiasm and dedication will create memorable experiences for our guests. In this vibrant role, you will be the friendly face that welcomes visitors, assists with product inquiries, and ensures smooth transactions. Your positive attitude and excellent communication skills will help foster a welcoming environment that encourages repeat visits and customer loyalty. This paid position offers an exciting opportunity to develop your retail and customer service skills while making a real impact on our guests' experience. Responsibilities Greet guests warmly and provide exceptional customer service to ensure a positive experience from arrival to departure Operate the cash register (POS system), handle retail sales transactions accurately, and manage cash drawer handling with integrity Assist customers with product demos, answering questions about store merchandise, and offering upselling suggestions to enhance their shopping experience Stock shelves, organize displays, and ensure merchandise is well-presented and replenished regularly Maintain professional phone etiquette when answering inquiries or providing information about products and services Conduct retail math calculations for sales totals, discounts, and change due while ensuring accuracy in all transactions Support merchandising efforts by organizing products according to store standards and assisting with inventory management Skills Proven experience operating POS systems, cash registers, and handling retail sales transactions with accuracy Strong supervising experience or ability to oversee daily store operations when needed Ability to conduct product demos confidently and educate customers about features and benefits Bilingual proficiency is a plus, enabling effective communication with diverse guest populations Excellent phone etiquette coupled with clear communication skills to assist customers remotely or in person Skilled in upselling techniques to maximize sales opportunities while maintaining customer satisfaction Basic math skills for cash handling, balancing cash drawers, and performing retail math calculations accurately Knowledge of retail store product knowledge, merchandising principles, and inventory stocking procedures Experience in cashiering, retail sales, and customer service roles that require active listening and problem-solving skills This role is perfect for energetic individuals eager to grow their retail expertise while delivering outstanding guest service. We value proactive team players who thrive in fast-paced environments and are committed to creating welcoming spaces for all visitors. Join us today to be part of a vibrant team dedicated to excellence!

Pay:

$17.95 - $18.40 per hour

Benefits:

Employee discount

Work Location:

In person