Job Summary We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will serve as the primary point of contact for our clients, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming environment. If you thrive in a fast-paced setting, possess excellent communication skills, and enjoy helping others, this opportunity is perfect for you! This paid position offers a chance to develop your skills in customer support while making a meaningful impact every day. Duties Respond promptly and courteously to customer inquiries via phone, email, or in person using multi-line phone systems and other communication tools Manage appointment scheduling, calendar management, and office organization to streamline daily operations Utilize Microsoft Office suite, spreadsheets, and productivity software to document interactions, update records, and prepare reports Process data entry tasks accurately, including filing, proofreading, and maintaining client records with high attention to detail Provide front desk support by greeting visitors, handling phone etiquette professionally, and directing calls efficiently Assist with office management duties such as inventory tracking, filing systems, and general clerical support Collaborate with team members to improve customer service processes and ensure timely resolution of client issues Skills Strong computer literacy with proficiency in Microsoft Office (Word, Excel) and familiarity with productivity software Excellent organizational skills with the ability to multitask effectively in a busy environment Bilingual abilities are highly valued to assist diverse client needs Experience with QuickBooks or similar accounting software is a plus for handling billing or invoicing tasks Exceptional phone communication skills with professional phone etiquette and active listening abilities Demonstrated office management experience including calendar management and clerical support roles Ability to type quickly and accurately while maintaining high levels of proofreading and data entry precision Strong customer service orientation with the ability to handle difficult situations gracefully Technical proficiency in office equipment such as multi-line phone systems and data management tools Time management skills that enable prioritization of tasks to maximize productivity Join us in delivering outstanding customer experiences! This role offers an engaging environment where your organizational talents and communication skills will shine. We're committed to supporting your growth as you help us create positive interactions that keep our clients satisfied. Insurance license not required but if interested in obtaining, we will assist and support.

Pay:

$15.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Work Location:

In person